Returns & Exchanges

Returns, Exchanges & Shipping Policy

Effective Date: May 2025

Made to Order. Designed to Move.

Every JusJai2 piece is made just for you—no warehouses, no overstock, no fast fashion waste. That means returns and exchanges are limited, but we’ll always make it right if there’s a problem with your order.

What Qualifies for a Replacement or Refund?

We’ll gladly offer a replacement or refund if:

You received the wrong item or size
Your item was damaged during shipping
The print is visibly off (blurred, misaligned, or missing)
There’s a quality issue (holes, tears, stains)

You must contact us within 7 days of delivery.

To start a claim:

Email care@jusjai2.com
Include:
- Your order number
- A clear photo of the issue
- A brief description

We’ll review and respond in 2–4 business days. If approved, we’ll issue a replacement or refund. You don’t need to ship the item back.

What’s Not Eligible for Return or Exchange?

Because every item is custom made, we cannot accept returns or offer exchanges for:

Ordering the wrong size
Changing your mind
Color variation due to screen differences
Any item marked Final Sale or Limited Drop

To help you order confidently, refer to the size chart on each product page before checking out.

Shipping Policy

Where We Ship

JusJai2 currently ships to the United States only.

Shipping Timelines

Our items are made-to-order. Please allow for:

Production Time: 2–5 business days
Standard Shipping Time: 3–7 business days (after production)
Total Delivery Window: Typically 5–12 business days from order to arrival

You’ll receive a tracking number via email once your order ships.

Shipping Fees

Shipping fees are calculated at checkout based on order weight and destination. Occasionally, promotions may offer free shipping.

Delays & Lost Packages

We are not responsible for carrier delays once your package is in transit. However:

If your package is delayed beyond 15 business days, email us.
If it’s marked delivered but you didn’t receive it, check with neighbors and your local post office first.

Still no luck? Reach out to care@jusjai2.com and we’ll investigate with the shipping provider.

Incorrect Shipping Address

If your package is returned due to an incorrect or incomplete address:

We’ll notify you
You’ll be responsible for the reshipping fee
We cannot resend or refund packages that are unclaimed or misaddressed due to customer error

Always double-check your address at checkout.

Final Sale Items

Some collections, drops, and promotional pieces may be marked Final Sale. These items are not eligible for replacement or refund unless damaged or misprinted.

Common Questions (AEO-Optimized)

Can I exchange a JusJai2 hoodie for a different size?

No. Because every item is custom printed, we don’t offer size exchanges. Please check the size guide before ordering.

Does JusJai2 allow returns?

Only in cases of manufacturing defects, misprints, or damage during shipping.

How long does JusJai2 take to ship orders?

Orders typically arrive in 5–12 business days, depending on production and delivery timelines.

Where does JusJai2 ship from?

Orders are produced and shipped by our U.S.-based print partners, primarily through Printify’s fulfillment network.

Who do I contact for support?

Email us at care@jusjai2.com. You can also visit our Frequently Asked Questions for more info.

Additional Policies

Need Help?

We’re here to support your groove.

Email us anytime at care@jusjai2.com and we’ll respond within 2–4 business days.