Refund and Return Policy for JusJail2, LLC
Effective Date: 04.2025
At [Your Store Name], we take pride in creating unique, print-on-demand apparel inspired by the rhythm and culture that moves us. Each item is specially produced for you once your order is placed, reflecting our commitment to quality and individuality. Due to the custom nature of our products and our streamlined production process, we maintain a strict policy regarding returns and refunds.
All Sales Are Generally Final.
We do not typically accept returns, exchanges, or issue refunds for reasons such as incorrect size selection, change of mind, minor color variations between screen display and the final product, or other subjective reasons. We encourage you to carefully review our standard sizing chart and product descriptions before placing your order to ensure you select the best fit and style for you.
Limited Exceptions for Returns and Refunds:
We understand that sometimes unforeseen issues can occur during production or transit. Therefore, we offer a limited exception to our no-return policy in the following specific circumstances only:
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Severely Damaged Product: If the product you receive is severely damaged upon arrival, rendering it unusable or significantly affecting its intended appearance or function.
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Total Misrepresentation of the Print (Incorrectly Printed): If the print on your product is fundamentally incorrect due to a manufacturing error (e.g., the wrong design was printed, the design is significantly misaligned outside of standard production tolerances, or there are major printing defects like missing ink or large smudges that were not part of the design).
Process for Reporting Damaged or Incorrectly Printed Items:
If your item falls under one of the two limited exceptions above, please contact us within [Number] days of receiving your order. To help us assess the issue and facilitate a resolution, you must provide clear photographic evidence showing the damage or the incorrect print.
Please include:
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Your Order Number.
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A clear description of the issue.
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Photographs clearly showing the damage or the misprint.
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Photographs of the packaging the item arrived in.
You can submit this information by contacting our customer service team at [Your Email Address].
Upon reviewing the evidence, if we determine that the product is indeed severely damaged or incorrectly printed as described, we will work with our production partner (Printify) to provide a resolution. This resolution will typically be a free replacement of the damaged or incorrectly printed item. In rare cases where a replacement is not feasible, a full refund for the cost of the affected item may be issued at our discretion.
No Exchanges, Store Credit, or Gift Cards:
Please be aware that we do not offer exchanges for reasons other than the limited exceptions listed above. We also do not issue store credit or gift cards for returned items or any other reason.
Return Shipping:
If a return is required for a damaged or incorrectly printed item (which is rare, as photographic evidence is usually sufficient), we will provide you with instructions on how to proceed, and we will cover the cost of return shipping for approved claims.
Governing Law:
This Refund and Return Policy is governed by and construed in accordance with the laws of the State of Maryland, USA.
Changes to This Policy:
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page.
Contact Us:
If you have any questions about our Refund and Return Policy, please contact us at care@jusjai2.com